Bentley Charlotte

FAQ - Bentley Charlotte

New Bentley Models & Inventory

What new Bentley models are available at Bentley Charlotte?
Bentley Charlotte carries the full current lineup of new Bentley motorcars. Our inventory includes the Bentayga - Bentley's flagship SUV, available in standard, Extended Wheelbase (EWB), S, Speed, Azure, and Mulliner configurations - the Continental GT grand tourer in coupe and convertible form, including the new Continental GT S and GT Convertible S, the formidable Continental GT Speed, and the Continental GT Mulliner. We also carry the Flying Spur luxury sedan in its V8 Hybrid, Azure, S, and Mulliner variants. Inventory changes frequently; contact us directly or visit BentleyCharlotte.com for real-time availability.

What is the new Continental GT S, and can I see it at Bentley Charlotte?
Launched in early 2026, the Continental GT S and GT Convertible S are the most powerful S-badged grand tourers Bentley has ever built. Powered by a High Performance Hybrid powertrain, they feature Bentley's most advanced all-wheel-drive chassis setup, an available sports exhaust, and a distinctive Blackline exterior treatment. If you're a performance-focused driver who still demands British luxury, this is Bentley's answer. Ask our team about current allocation and configuration options.

What is the Bentley Bentayga Extended Wheelbase (EWB), and is it available in Charlotte?
The Bentayga EWB adds significant rear-cabin space - making it one of the most refined chauffeur-driven or self-driven SUVs in the world. Configured with available reclining rear seats, an optional rear-cabin entertainment suite, and the full range of Mulliner personalization, the EWB is the pinnacle of SUV luxury. Bentley Charlotte can walk you through the full configuration and lead time for this exceptional motorcar.

Can I custom-order a Bentley through Bentley Charlotte?
Yes. Bentley's level of personalization is one of the most extensive in the automotive world. Through Bentley Mulliner - the brand's coachbuilding division - you can specify bespoke paint colors, hand-stitched interior hides, unique veneers, and custom embroideries. Our sales team will guide you through the configurator and manage your factory order from specification to delivery, right here in Charlotte.

Does Bentley Charlotte serve customers from outside Charlotte - including the Research Triangle, the Triad, Asheville, and South Carolina?
Absolutely. We are the authorized Bentley retailer for the greater Carolinas market. We regularly serve clients from Raleigh, Durham, Chapel Hill, Greensboro, Winston-Salem, Asheville, Charlotte's surrounding communities (Ballantyne, Huntersville, Concord, Mooresville, Rock Hill), and across South Carolina - including Columbia, Greenville, Spartanburg, and Charleston. Many of our clients prefer to handle the process remotely and take delivery in Charlotte or arrange transport. Our team is accustomed to working with out-of-market buyers.

Service & Maintenance

What Bentley service and maintenance does Bentley Charlotte offer?
Our factory-authorized service center is staffed by factory-trained Bentley technicians using genuine OEM parts. We perform the full range of manufacturer-recommended maintenance and repairs, including scheduled service intervals, oil and fluid services, brake system service, tire and wheel care, battery and hybrid system maintenance, and comprehensive diagnostics. All work is performed to Bentley's exacting standards to protect your vehicle's performance, craftsmanship, and value.

Why should I service my Bentley at an authorized Bentley dealership rather than an independent shop?
Bentley vehicles require specialized tools, genuine OEM components, and technicians trained by the manufacturer. Using non-OEM parts or independent repair facilities - even experienced ones - can void your warranty coverage, compromise the vehicle's performance calibration, and affect its long-term value. At Bentley Charlotte, your car receives the care the factory designed it to receive, documented in your vehicle's service history, which matters significantly at resale or trade.

How do I schedule service at Bentley Charlotte?
You can schedule service online at BentleyCharlotte.com, by calling us directly at 855-679-4439, or by visiting our service center at 400 Tyvola Road, Charlotte, NC 28217. We are open Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 9:00 AM to 5:00 PM. https://www.bentleycharlotte.com/scheduleservice

Does Bentley Charlotte service vehicles from Greensboro, Raleigh, or South Carolina?
Yes. Clients from across North Carolina and South Carolina bring their Bentleys to us for authorized service. If distance is a concern, contact our service team to discuss available accommodations. For our clients who cannot make the drive, we encourage you to call ahead so we can coordinate the most convenient experience possible.

Financing & Leasing

Does Bentley Charlotte offer financing and lease options on new Bentleys?
Yes. Our finance team works with a range of lenders experienced in luxury vehicle financing to find terms appropriate for your situation. We offer both retail financing and leasing options on new Bentley motorcars. Whether you prefer to own outright, finance, or structure a lease that fits your driving habits and financial profile, our team will present your options clearly and without pressure.

Can I get pre-approved for Bentley financing before visiting the dealership?
Yes. You can begin the credit application process online before your visit. Our finance team is also available by phone and email to answer questions about rates, lease structures, money factor, residual values, and term options before you ever set foot in the showroom. We believe in full transparency at every step of the process.

What credit and financial documentation will I need to finance a Bentley?
Financing a luxury vehicle typically requires proof of income, proof of insurance, a valid driver's license, and consent to a credit inquiry. Your finance specialist at Bentley Charlotte will walk you through everything required for your specific transaction. We handle clients with complex financial situations - including business-use vehicles, multi-vehicle households, and high-net-worth purchasers - with discretion and expertise.

Selling & Trading Your Bentley

Will Bentley Charlotte buy my Bentley?
Yes - we want to buy your Bentley. Whether you're upgrading to a newer model, downsizing, or simply ready to move on, Bentley Charlotte will make a competitive offer on your current vehicle. We purchase Bentleys regardless of age, mileage, or trim, and you do not have to purchase a new vehicle from us to sell us yours.

How does the trade-in process work at Bentley Charlotte?
It's straightforward. Our team will appraise your Bentley on-site, typically within one business day. We consider market conditions, vehicle history, current mileage, condition, and comparable retail and wholesale pricing. Once we present an offer, you can apply it toward a new or pre-owned vehicle purchase, or simply accept it as a straight purchase with no strings attached. You can also begin the process online by using the trade valuation tool at BentleyCharlotte.com.

Does Bentley Charlotte accept trade-ins of other luxury or non-luxury brands?
Yes. Bentley Charlotte accepts trade-ins of all makes and models - not just Bentley. Through our affiliation with Hendrick Automotive Group, one of the largest dealer groups in the United States, we have the resources and remarketing reach to appraise virtually any vehicle competitively. If you're driving a Rolls-Royce, a Range Rover, a Porsche, or even a mainstream brand vehicle, we will evaluate it and make you an offer.

I'm located in Raleigh, Greensboro, or South Carolina - can I still sell or trade my Bentley to you?
Yes. We work with clients across North and South Carolina. Many out-of-market clients begin with an online trade valuation and then bring their vehicle to our Charlotte location for a final in-person appraisal. Our team can walk you through the process remotely and make it as seamless as possible. Call us at 855-679-4439 to get started. https://www.bentleycharlotte.com/shopperwizard/mytradevalue

What factors affect the value of my Bentley trade-in?
The primary factors are current market demand for your specific model and configuration, mileage, service history (particularly whether service was performed at an authorized Bentley dealer), condition of the interior and exterior, any accident or structural history, and the presence of original documentation and accessories. A complete, well-documented Bentley with an authorized dealer service record will consistently command a higher appraisal than an equivalent vehicle without one - another reason why Bentley Charlotte service matters beyond the service visit itself.

About Bentley Charlotte & Hendrick Automotive Group

What makes Bentley Charlotte different from other luxury dealers in the Carolinas?
Bentley Charlotte is the only authorized Bentley retailer serving the Charlotte metro and the broader Carolinas market. As a proud member of Hendrick Automotive Group, we bring the resources, infrastructure, and standard of excellence of one of the most respected automotive groups in the country - combined with the specialized expertise and personal service that a marque like Bentley requires. Our team members understand this client base, this vehicle, and the standard of experience you expect.

What are Bentley Charlotte's hours and location?
We are located at 400 Tyvola Road, Charlotte, NC 28217. Our showroom and sales team are available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 5:00 PM. We are closed Sundays. You can reach us by phone at 855-679-4439, or visit BentleyCharlotte.com to connect with our team online.

How can I learn more or schedule a private appointment at Bentley Charlotte?
Contact us by phone at 855-679-4439 or through the contact form at BentleyCharlotte.com. For clients who prefer a private, after-hours, or one-on-one experience, we encourage you to call ahead and our team will accommodate your schedule.