What Customers Are Saying: Audi South Austin
Hendrick Automotive Group dealerships pride themselves on offering the best customer service in the automotive retail business. While we are not always perfect, our teammates strive to support each other and offer customers a memorable experience both online and inside our dealerships. Taking care of people is part of our DNA.
For four-consecutive years, Reputation.com has named Hendrick Automotive Group as the No. 1 dealership group for online reputation – public or private – throughout the United States. Which includes more than 500,000(!) Five Star reviews from our customers during that time.
Our spotlight on Audi South Austin showcases customers raving about their recent dealership experiences and … maybe a pizza order along the way.
RELATED: Austin, Texas dealerships
My recent experience was incredible as usual. John Bowyer listened to what I thought I needed, thoroughly discussed what I did need, and then referred me to Sherry Blake in the service department. The absolute truth is she is the best service person I have ever encountered. She made arrangements, discussed new tires and needed repairs, and was always available for questions. Carlos was also outstanding, making sure I was getting what I needed. I plan to keep my Audi so I can continue using the service department! LOL!
- DealerRater Customer
AUDI INVENTORY: Pre-owned vehicles | New vehicles
Hands down, my best car buying experience. Marcio has been absolutely wonderful. Spent a lot of time with me going over the car options, addressed all my questions and the "numbers" process was easy and honest. I even added in a pizza to the closing deal as I was really hungry and Marcio called one in to be delivered. I HIGHLY recommend coming to Audi South Austin for your buying experience. Their dedication to excellent customer service shows all the way through from the moment you walk in till you leave.
- Yelp Customer Review
I have bought 3 Audis from John Boyer and Craig and the guys at Audi South Austin. I live Way North in Leander and refuse to go to Audi North Austin because of how I have been treated there in the past.
So, I went to the guy's at Hendrick Group Audi South Austin. Lauren in service knows me on a first-name basis and always goes the extra mile for my service calls on my cars.
They have sold me (and kept me loyal) to the brand and it has purely been because of the way the staff there treats customers as well as how fine the Audi brand is to begin with! If you're looking for the Royal Treatment, look no further!
- Google Review Customer
I highly recommend Audi South to anyone looking to purchase a new or used car. Or if you are needing replacements parts for your Audi, their parts department is very knowledgeable and extremely helpful. I am fortunate enough to work with their wholesale manager, Ryan Grant on a daily basis. His knowledge, professionalism and willingness to give 200% every single day is a vital key in my shop's success. Ryan has proven many times why he is our "go to guy" with Audi questions. His drive to help is unmatched and we appreciate all he does for our shop. Thank you Audi South Austin and Ryan G!
- Google Review Customer
RELATED: Selling your vehicle is easy on HendrickCars.com
We had a great experience with Audi South Austin and specifically from Chris Alters. We were shopping for a new car and he made it a great, no pressure experience. We discussed the various options and availability of certain models due to supply chain issues. He checked around multiple dealerships to see if they had the exact model we wanted before we decided to place an order directly through him. He made himself available and answered all our questions via text and via calls and put us at ease throughout the whole process. We were able to select all our options and he spoke to us about the available features. He kept us informed on when the car was being built, he kept us informed at each stage and when the car would be loaded for overseas transit. Even when the ship sank, he quickly gave us updates to ensure us the car would be rebuilt to our spec without further action required from us. He kept in touch while the car was being built and shipped again. When we went to pick it up, he provided white glove service and made sure everything was correct and we were satisfied with the car. We didn't feel pressured like at most other dealerships and Chris and the team were transparent about the costs, options, availability and made us feel comfortable throughout the process. Most dealerships would try to add "required" add ins and mark ups but not here. Would recommend Chris and the team at Audi South Austin - looking forward to another purchase with them.
- DealerRater Customer
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