Hendrick Automotive Group is proud to be named the #1 dealership group, public or private, in online reputation for the third year in a row, based on a recent independent study by Reputation.com. Our industry leading reputation score of 836 out of 1,000 possible points is the highest among all 20,000 auto dealerships and brands measured in the United States and Canada, and 67 points higher than the next closest competitor. Our company also earned the highest sentiment, visibility and engagement scores among the private and public groups measured.
“First, I would like to thank our customers for trusting us with their automotive business. Their reviews are what earned us this distinction as the number-one overall ranked public or private dealer group for online reputation, three years in a row,” said Greg Gach, president of Hendrick Automotive Group.
“Providing the very best customer service and taking care of people is at the heart of our company culture, and our 11,000 teammates live out those values every day. They are why we have both the top-rated dealership overall and the top dealer group. At every level, our people are what make the difference. We are so proud of them for this amazing achievement.”
The annual report conducted by the data science team at Reputation.com analyzed dealerships and brands in the United States and Canada, drawing on customer feedback data from Google, Facebook, Twitter and other online sources. The rankings are based on our proprietary Reputation Score, which looks at a business’s sentiment, visibility and engagement across nine elements ranging from the volume of reviews accumulated for a business to its star average.
In addition to providing rankings, the study analyzed customer reviews and shopping habits and found that customer service is the main driver of positive ratings for automotive dealerships like Hendrick Automotive Group.
Highlighted by Hendrick Lexus Charleston’s first-place ranking in individual dealership scores, Hendrick Automotive Group dealerships comprised eight of the top 10 dealerships listed overall, and 18 of the top 25. A Hendrick dealership was also the top-ranked store for nine different brands, taking home the top spot for Lexus, Volvo, BMW, Porsche, Mercedes-Benz, Acura, Honda, Toyota and Volkswagen.
Hendrick Automotive Group Dealerships Ranked in the Top 25:
| Dealership (Location) | Ranking | Score |
| Hendrick Lexus Charleston (SC) | 1 | 938 |
| Hendrick Volvo Cars of Charleston (SC) | 2 | 931 |
| Hendrick Lexus Kansas City (KS) | 4 | 929 |
| Hendrick Lexus Northlake (NC) | 5 | 928 |
| BMW of Southpoint (NC) | 6 | 927 |
| Hendrick Lexus Charlotte (NC) | 8 | 927 |
| Hendrick Lexus Kansas City North (KS) | 9 | 924 |
| Lexus of Pleasanton (CA) | 10 | 923 |
| Hendrick Porsche (NC) | 11 | 923 |
| Mercedes-Benz of Durham (NC) | 12 | 922 |
| Hendrick Acura Southpoint (NC) | 14 | 921 |
| East Bay MINI (CA) | 15 | 920 |
| Stevenson-Hendrick Honda Wilmington (NC) | 17 | 920 |
| Acura of Pleasanton (CA) | 19 | 915 |
| Mercedes-Benz of Northlake (NC) | 21 | 913 |
| Rick Hendrick Toyota Sandy Springs (GA) | 22 | 912 |
| Volkswagen Murrieta (CA) | 24 | 910 |
| Hendrick Volkswagen of Concord (NC) | 25 | 909 |
ABOUT HENDRICK AUTOMOTIVE GROUP
Representing 131 franchises and 25 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 93 dealership locations, 23 collision centers and four accessories distributor installers in 13 states.
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