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Hendrick Automotive Group is proud to be named the #1 dealership group, public or private, in online reputation for the third year in a row, based on a recent independent study by Reputation.com. Our industry leading reputation score of 836 out of 1,000 possible points is the highest among all 20,000 auto dealerships and brands measured in the United States and Canada, and 67 points higher than the next closest competitor. Our company also earned the highest sentiment, visibility and engagement scores among the private and public groups measured.

“First, I would like to thank our customers for trusting us with their automotive business. Their reviews are what earned us this distinction as the number-one overall ranked public or private dealer group for online reputation, three years in a row,” said Greg Gach, president of Hendrick Automotive Group.

“Providing the very best customer service and taking care of people is at the heart of our company culture, and our 11,000 teammates live out those values every day. They are why we have both the top-rated dealership overall and the top dealer group. At every level, our people are what make the difference. We are so proud of them for this amazing achievement.”

The annual report conducted by the data science team at Reputation.com analyzed dealerships and brands in the United States and Canada, drawing on customer feedback data from Google, Facebook, Twitter and other online sources. The rankings are based on our proprietary Reputation Score, which looks at a business’s sentiment, visibility and engagement across nine elements ranging from the volume of reviews accumulated for a business to its star average.

In addition to providing rankings, the study analyzed customer reviews and shopping habits and found that customer service is the main driver of positive ratings for automotive dealerships like Hendrick Automotive Group.

Highlighted by Hendrick Lexus Charleston’s first-place ranking in individual dealership scores, Hendrick Automotive Group dealerships comprised eight of the top 10 dealerships listed overall, and 18 of the top 25. A Hendrick dealership was also the top-ranked store for nine different brands, taking home the top spot for Lexus, Volvo, BMW, Porsche, Mercedes-Benz, Acura, Honda, Toyota and Volkswagen.

Hendrick Automotive Group Dealerships Ranked in the Top 25:
Dealership (Location) Ranking Score
Hendrick Lexus Charleston (SC) 1 938
Hendrick Volvo Cars of Charleston (SC) 2 931
Hendrick Lexus Kansas City (KS) 4 929
Hendrick Lexus Northlake (NC) 5 928
BMW of Southpoint (NC) 6 927
Hendrick Lexus Charlotte (NC) 8 927
Hendrick Lexus Kansas City North (KS) 9 924
Lexus of Pleasanton (CA) 10 923
Hendrick Porsche (NC) 11 923
Mercedes-Benz of Durham (NC) 12 922
Hendrick Acura Southpoint (NC) 14 921
East Bay MINI (CA) 15 920
Stevenson-Hendrick Honda Wilmington (NC) 17 920
Acura of Pleasanton (CA) 19 915
Mercedes-Benz of Northlake (NC) 21 913
Rick Hendrick Toyota Sandy Springs (GA) 22 912
Volkswagen Murrieta (CA) 24 910
Hendrick Volkswagen of Concord (NC) 25 909


ABOUT HENDRICK AUTOMOTIVE GROUP

Representing 131 franchises and 25 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 93 dealership locations, 23 collision centers and four accessories distributor installers in 13 states.
Categories: Caring For Customers, News