Hendrick Automotive Group is proud to be named the #1 dealer group in online reputation for the second year in a row, based on a recent survey by Reputation.com.

Recording an overall online reputation score of 803, Hendrick Automotive Group was the only dealership group, public or private, to score higher than 80% in all three primary categories surveyed: sentiment (81%), visibility (84%), and engagement (99%). The number one overall score was 86 points higher than the company’s next closest national competitor for online reputation.

Additionally, the report listed Hendrick Automotive Group as the top-scoring privately held dealership group nationally, besting the second-place finishers by an impressive 94 overall points.

“Online reputation is a reflection of a company’s culture,” said Greg Gach, president of Hendrick Automotive Group. “We take tremendous pride in the way our nearly 11,000 teammates serve our customers and represent our values each day. Being recognized with the number-one overall ranking is only possible because of their dedication to our customers and to one another.”

Highlighted by Hendrick Lexus Charlotte’s second-place finish, Hendrick Automotive Group dealerships earned four of the top five, and seven of the top-11 positions in the survey’s national Top 100 individual rankings. According to the report, dealerships that earned a spot on this exclusive list represent the top .05% of individual stores surveyed throughout the U.S.

Hendrick Automotive Group Dealerships:
Dealership(Location)                                         Position                Score
Hendrick Lexus Charlotte (NC)                            2                             938
Hendrick Porsche (Charlotte, NC)                       3                             931
Hendrick Lexus Charleston (SC)                         4                             929
Hendrick Volvo Cars of Charleston (SC)             5                             924
Mercedes-Benz of Northlake (Charlotte, NC)      8                             921
Stevenson-Hendrick Honda Wilmington (NC)     10                           919
Hendrick Motors of Charlotte (NC)                      11                            917
Hendrick Acura (Charlotte, NC)                           25                           907
Hendrick Subaru Southpoint (Durham, NC)        27                           906
Hendrick Volkswagen Concord (NC)                   37                           900
Porsche Southpoint (Durham, NC)                      45                           898
BMW Southpoint (Durham, NC)                          48                           898
Hendrick Lexus Kansas City (Kansas)                66                           892
Mercedes-Benz of Durham (NC)                         70                           891
Honda of El Cerrito (California)                           79                           890
MINI of Charleston (SC)                                      90                           888

Hendrick Automotive Group dealerships captured 16% of the entire national top-100 list, and had 10 dealerships score 900 or above in overall online reputation, a recognition shared by only 38 automotive retail locations throughout the United States.

Compiled by the data research team at Reputation.com, the study surveyed unstructured texts from consumer reviews via Google, Facebook and other online sources for more than 18,000 dealerships and leading automotive brands throughout the United States. Using a scale from 0-to-1,000, the reputation score is a measure of a dealership’s online sentiment, visibility and engagement across nine elements - star average, review volume, review recency, review spread, search impressions, review response, review length, listing accuracy and social engagement.

Representing 131 franchises and 25 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 93 dealership locations, 23 collision centers and four accessories distributor installers in 13 states.
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