You are viewing all posts for categories: caring for customers

Hendrick Automotive Group Named Number One in National Online Reputation for the Third-Straight Year

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Hendrick Automotive Group is proud to be named the #1 dealership group, public or private, in online reputation for the third year in a row, based on a recent independent study by Our industry leading reputation score of 836 out of 1,000 possible points is the highest among all 20,000 auto dealerships and brands measured in the United States and Canada, and 67 points higher than the next closest competitor. Our company also earned the highest sentiment, visibility and engagement scores among the private and public groups measured.
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A Record-Setting Customer Relationship with A Corvette Racing Legend

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Will Farmer has been racing on and off since the late 1960s, but one thing has remained constant – his love for Chevrolets. Now in his 70s, Mr. Farmer is faster than ever, and he holds the world records to prove it. He has become an honorary part of the team at Rick Hendrick Chevrolet Buick GMC, working with the dealership and Chevrolet Performance whenever he can.

As an automotive company, we are lucky to be able to connect with enthusiasts in every neighborhood our dealerships call home. When we share our passion, skills and experience with each other, no record…
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A Limited Edition Customer Surprise, Years In The Making

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A couple of loyal Lexus customers were looking forward to the new convertible model for eight years, and were the first on the waiting list. But when the Structural Blue color they had their heart set on turned out to be a limited edition, it looked like their wait could be far from over. Hendrick Lexus of Northlake managed to find one of the rare vehicles though, and helped the customer pull off the surprise of a lifetime for his wife.
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Hendrick Cares About Customer Safety And Peace Of Mind

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At Hendrick Automotive Group, people are our most important asset. This core value drives everything we do, including the way we prioritize the health and safety of everyone in our dealerships.

We’re more committed than ever to providing an experience that makes our customers feel cared for, because having your car serviced from the name you know and trust makes all the difference. You can rely on Hendrick Automotive Group to be there for all your service and vehicle needs, and to do it in the safest way possible.
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Hendrick Automotive Group Tops National Online Reputation Survey for Second-Straight Year

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Hendrick Automotive Group is proud to be named the #1 dealer group in online reputation for the second year in a row, based on a recent survey by

Recording an overall online reputation score of 803, Hendrick Automotive Group was the only dealership group, public or private, to score higher than 80% in all three primary categories surveyed. The number one overall score was 86 points higher than the company’s next closest national competitor for online reputation.
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Two Texas Dealerships Work Together to Get Students Ready For The Road and Workplace

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Audi and BMW have always enjoyed a level of friendly competition, but Audi of South Austin and BMW of South Austin always find ways to work together. In the Hendrick Automotive Group spirit of teamwork, the two dealerships both support a local Title I school, Del Valle High School.

BMW of South Austin and Audi of South Austin are involved with a variety of programs at the school, from hunger relief to teacher appreciation, but have had unique success in providing vehicles for different classes – a need that is often overlooked by those outside the automotive industry.
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Off-Site Delivery And Virtual Sales Bring The Hendrick Difference Home For Customers

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New operating guidelines and social distancing have changed the way we do business, but they haven’t changed Hendrick Automotive Group’s commitment to caring for customers. In fact, by focusing on the virtual sales process and different delivery options, our dealerships can offer the highest level of service. The entire shopping experience can be customized based on customer comfort-level and needs, and many stores have been successful offering these options for the first time or through increased awareness.
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BMW of Southpoint Creates New Level Of Customer Engagement For Client’s Marriage Proposal

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When a couple shares a love of cars, date night at a car show is not out of the ordinary. But when a trip to the auto mall turns into a surprise marriage proposal, it becomes part of their love story forever.

That’s exactly what happened to BMW enthusiasts Pranav and Chinmayi in July 2020, when BMW of Southpoint in Durham, North Carolina helped Pranav pull off a supercharged engagement for his girlfriend and their families.
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